Refund & Cancellation Policy

1. Preamble

All offerings made on the RHSCOMMUNITY.IN App are considered voluntary contributions (Seva-Daan) towards the cause of Rashtriya Hindu Sangathan. Clarity in refunds and cancellations ensures trust, discipline, and fairness.

2. Subscriptions & Membership

• Subscriptions (Seva Sankalp, Kartavyanishtha, Sanatan Sanrakshak) once activated are non-refundable.
• Members may cancel auto-renewals anytime via the App.
• Cancellation stops future billing but no partial refund shall be provided for unused days.

4. Goods & Services (RHS Bazaar Modules)

• For physical goods (E-commerce, Grocery, Pharmacy, Farming modules):
  • Damaged/wrong products may be returned within 7 days of delivery.
  • Refunds are processed only after product verification.
• Food & perishable items (Prasadam) are non-returnable & non-refundable.

5. Failed Transactions

If payment fails but the amount is deducted, refund shall be auto-processed by the payment gateway within 5–7 working days.

6. Refund Process

Members must email support@rhscommunity.in with:

• Transaction ID
• Registered mobile/email
• Proof of payment (screenshot)

Review by Finance & Seva Cell within 7 business days.

7. Jurisdiction

All refund and cancellation disputes fall under the jurisdiction of Gorakhpur, Uttar Pradesh, Bharat.

Grievance Redressal Policy – RHSCOMMUNITY.IN

1. Preamble

The Rashtriya Hindu Sangathan is committed to resolving all grievances with discipline, fairness, and timeliness. This policy ensures that members’ issues are addressed with dignity and accountability.

2. Types of Grievances Covered

• Payment-related issues (failed, duplicate, refund delays).
• Subscription/account access issues.
• Misuse of platform (abuse, violation of Sangathan code of conduct).
• Service-related issues (delivery, app performance).

3. Redressal Mechanism

1. Step 1 – Submission: Complaint raised via App support section or email at grievance@rhscommunity.in.
2. Step 2 – Acknowledgement: Complaint acknowledged within 48 hours.
3. Step 3 – Resolution: Issue resolved within 7 working days by concerned Cell (Finance/IT/Support).
4. Step 4 – Escalation: If unresolved, grievance escalated to the National IT Pramukh or authorized Sangathan officer.

4. Grievance Officer

Name: Abhishek Chaurasia (IT Head), Rashtriya Hindu Sangathan Trust

Address: ANM-B-115, Amar Nath Jha Marg, Darbhanga Colony, George Town, Prayagraj, Uttar Pradesh 211002

Contact: +91-9415448584

5. Member Responsibility

• Provide complete details: transaction ID, screenshots, account details.
• Maintain dignity and respectful language in all grievance communication.

6. Jurisdiction

All grievances, if unresolved internally, shall be governed by the laws of Bharat with jurisdiction exclusively in Prayagraj, Uttar Pradesh.